By using www.olivado.com you agree that you have read, understood and accepted these terms and conditions. All website transactions with Olivado Ltd will be in accordance with these terms and conditions.
Olivado Ltd has the discretion to decline any order placed or cancel any order for any reason. Whilst every effort is made to ensure prices are always correct on our website, mistakes can occur from time to time. If this is the case, Olivado Ltd will notify you of the error and you will then have the choice to either accept the correct price or to cancel your order. Transactions will appear on your credit card statement as Olivado for any transactions through this website.
All prices displayed on our website are in NZ Dollars and include GST.
Olivado Ltd use Windcave (formerly DPS / Payment Express) for all online credit card payments. We do not collect or store any credit card information. When making a purchase you will be directed to a secure webpage hosted by Windcave to enter your payment details. Windcave is New Zealand’s largest and most preferred gateway provider.
Delivery / Shipping
We will endeavor to dispatch all orders received within 5 working days of receiving payment for your order. If the requested product is out of stock, you will be notified and will be extended the option to cancel, change your order or wait for the product to become available.
We use Toll NZ and/or NZ POST for delivery of goods. Cost of shipping is listed at the point of payment. Any surcharge for Rural Delivery will also be listed. We do not deliver to overseas addresses.
If you receive a product that is damaged or if you are unsatisfied with the product please contact us within 7 days to request a replacement. We expect the product to be returned to us ‘unused’, in its original packaging, using the same method as the initial delivery. You are responsible for the cost of returning the item. If your returns request is approved a replacement will be sent or a refund will be made.
Items should be returned to:
41 Sandy’s Rd, Kerikeri RD2 0295, Bay of Islands, Northland, New Zealand